The present document establishes the conditions that apply to sales between, on the one hand, the physical persons who possess the status of consumers and users (hereinafter "the customer") and on the other hand, INTERMOL EXPORT SL (hereinafter INTERMOL).
By making use of this website or the request for the purchase of the customer constitutes the acceptance of the conditions of purchase and our policy of Data Protection, which the customer must consult and accept with character prior to the purchase of the product. These conditions of purchase may vary. It is the responsibility of the customer to read them periodically, as they are applied at the time of purchase. For any questions about the conditions or data protection please fill out the contact form or contact our online department at firstname.lastname@example.org
1/ Object and scope of application
2/ Purchase processes
The following steps should be taken for the acquisition of the products offered:
Product selection: Ship by our page and click the “Add to cart” button whenever you want to incorporate a product into the purchase. The shopping cart contains the name of the selected product, reference, attributes, quantity and price in euros.
Start the purchase process: to start the purchase process click the “Process order” button. In the event that you are not discharged as a User or have not accessed as such, you will be prompted to do so.
Verification of the purchase data: Prior to selecting the payment method you will be able to verify your purchase data and correct any error produced in the introduction of data. Once you have checked your data, confirm your order.
Selection of payment means: Select the payment method you prefer and press the “Finish Order” button. At that time, the system will redirect you to the chosen payment system where you will need to provide all the necessary data for the payment method. This will be the only time you will be asked for this information.
At the time you provide all the necessary data and press the confirmation of purchase button the contract will be perfected for all purposes.
Confirmation of purchase: Once we receive your acceptance, INTERMOL will send you an e-mail confirmation that you will be able to file and containing the following information:
- Order number.
- Order date.
- Summary of products included in the purchase.
During the entire purchase process you can consult the present General Conditions of Purchase as well as know the final price of the selected products.
3/ Product sheet and information supplied
The information shown on the web is truthful and without typographical errors. In the event that at some point any error of this type is caused, at all times alien to the will of INTERMOL, it will be immediately corrected.
4/ Languages for the purchase of products
The purchases made by customers will be understood only in Spanish.
5/ Payment terms
To formalize the purchase, the user may use any of the payment methods that when making the order are offered in each case.
Regardless of the chosen form of payment, the data provided is treated in a secure way as the entire payment process is performed under a secure SSL connection and data encryption.
All prices are indicated by default in euros. The price indicated includes the taxes applicable to the transaction.
7/ Reception of products
Upon receiving the products, the customer undertakes to sign the reception sheet submitted by the person who makes the delivery, in which he may include all the observations he or she deems necessary. By signing the reception sheet, the client acknowledges having received the number of packages indicated in the same. If the customer observes spoiled products or lack of products, they must make an e-mail claim to email@example.com within 24 hours to be able to share the insurance of the transport company. This does not limit the right of guarantee and conformity of the product described in paragraph 9.
8/ Delivery time:
INTERMOL only makes deliveries in Spain, in the event that you wish to have the products in other territories rogamos contact e-mail firstname.lastname@example.org.
Delivery times will vary depending on the availability of the selected products and the destination to which the shipment will be made, but as average the products will be shipped within 48 hours of the purchase.
The costs of shipping will be displayed individually in each process of purchase, and our shipping costs for Spain are currently the following:
* 15 euros if the amount does not exceed 300 euros.
* Free if the amount exceeds 300 euros.
In the case of Canarias, Ceuta and Melilla the expenses are:
* 70 euros if the amount does not exceed 800 euros.
* Free if the amount exceeds 800 euros.
In the event that the agency is unable to deliver the package for absence in the address provided, they will leave a note or attempt to locate it via phone or e-mail, to order another delivery date.
The package will be delivered at the time the customer, or a third party acting on his behalf, takes possession of the package that will be credited through signature to the receipt of the package.
It is up to the customer to verify that their data are correct, so as to avoid incidents in the delivery of the package, particularly in the address and contact details such as phone and mail to be able to locate it correctly.
INTERMOL will keep the customer informed by e-mail or phone call of any incidents that may arise, so that they can be resolved as soon as possible and in case of not being able to meet the delivery date we will inform you of this circumstance and we will give you the option to follow with the order with a new delivery date or annulment with the full refund of the paid price. If this happens for a bad one they reported on the delivery data or for the absence of the customer in the delivery address, it will always be the responsibility of the customer and never of the transport agency or INTERMOL.
Finally, it should be noted that certain situations, outside INTERMOL, may result in delays in the delivery of orders, for example, in the form of a statement, alarm statements, confinement orders, force majeure situations (such as earthquakes, and floods), a transportation strike that removes, prevents or causes the supply to suffer any incident or any incident related to the transport agency.
If several products have been requested at the same time, INTERMOL will be able to deliver on different dates the different items that make up the shopping cart, depending on the availability of each one.
9/ Warranty and conformity of products
All products have a warranty period of three (3) years from the date of delivery of the same, in the terms and conditions provided in the consumption regulations.
Likewise, it shall be understood that the products are in conformity with the conditions of this document provided that:
- They conform to the description made and possess the qualities of the product that INTERMOL has presented to the consumer in sample or model form.
- They are suitable for the uses to which the products of the same type are used.
- Be fit for any special use required by the consumer when you have informed INTERMOL at the time of conclusion of the contract, provided INTERMOL has admitted that the product is suitable for such use.
- They present the usual quality and benefits of a product of the same type that the consumer can reasonably expect, given the nature of the product and, if any, public statements on the specific characteristics of the products made by INTERMOL, in particular in advertising or labelling. INTERMOL shall not be bound by such public statements if it proves that it was unknown and it was not reasonable to expect him to know the declaration in question, that such declaration had been corrected at the time of the conclusion of the contract or that such declaration could not influence the decision to purchase the product.
10/ Right to withdrawal, change and return
As a general rule, any customer has the right to withdraw from this contract within 14 calendar days without justification. In any event, for the purpose of exercising the right of withdrawal, the product must be returned with all its components. Before returning the product, the customer must ensure that the product is properly protected and dispensed so that it does not suffer any damage during the transport. Notwithstanding all the above, the right of withdrawal is excluded from those products tailored or made to the customer's taste.
In order to meet the withdrawal period, it is sufficient for the client to send a communication with the desire to exercise the right of withdrawal. For more comfort, we provide form model in the present linkonce completed, you can refer to the electronic address email@example.com
In any case the customer will return the products subject to withdrawal without any undue delay in the maximum period of fourteen (14) calendar days from the date on which he communicates his decision of withdrawal running with the direct costs of the return.
For its part, the refund of the amount corresponding to the withdrawal shall be made within a period of fourteen (14) calendar days from the date on which it has been communicated effectively and unequivocally the decision of withdrawal of the Contract and provided that the Seller has previously received the product. Otherwise, the disbursement may be retained until the receipt of the product or until the Consumer/User credits the return.
After the analysis of the returned product/s and verify their status, the amounts received will be returned. Such a refund shall include the total amount of the purchase, including, where appropriate, the delivery costs and shall be made using the same means of payment with which the product was purchased.
11/ Delivery and replacement of miscellaneous products
In the event that INTERMOL makes an error in the supply of the selected works, we will always take care of the expenses that this occasion to collect and replenish the correct articles/s.
12/. Reimbursement of the amounts paid.
The reimbursement, where appropriate, shall be made through the means of payment used for the purchase.
The price to return is the one that originally appeared on the order, including shipping costs. Once the correct status of the returned product has been verified, INTERMOL will refund the total amount originally included in the order (including the first shipping costs), without undue delay and, in any case, before 14 calendar days have passed since the date we have been informed of the withdrawal decision.
13/ Information requested
INTERMOL undertakes to comply with the obligation of secrecy of personal data, so it has taken the necessary measures to avoid its alteration, loss, treatment or unauthorized access, given at all times the state of technology.
In any case, all users have the right to exercise, at any time, the rights of access, rectification, limitation of the treatment, suppression, opposition, limitation of the processing, and portability of data that assist them, by means of writing addressed to, INTERMOL in the electronic address firstname.lastname@example.org, accrediting their identity. In case you consider, you may file a claim with the Spanish Data Protection Agency.
14/ Applicable legislation. Sending out.
The sale is understood to be made in Spanish territory, so for how many interpretative or litigation issues could be raised, Spanish legislation will be applied and, in the event of a dispute, both parties agree to submit themselves, with a waiver of any other jurisdiction that might correspond to them, to the jurisdiction of the courts and tribunals of the consumer's home.
Finally, we remind customers that if they wish to file a claim for any incident in the contractual relationship, they may submit a timely claim by filling out the following electronic form: http://ec.europa.eu/consumers/odr/